F.A.Q.
Placing an order
Questions? Comments? Please email info@brycehudson.ca
Or better yet go to @brycehudson_creations and send me a DM
You can place an order quickly and easily through our secure online shopping cart. You may order online 24 hours a day, 7 days a week.
Shipping
Please note, if you choose regular mail (no tracking), your order will not have tracking information (for us or for you). Your order will be sent by regular mail and can be as quick as a day or two to arrive or sometimes can take up to a week or two. In extreme circumstances, lost orders can occur (though we only have record of one), in this situation because regular mail was selected we do not issue refunds or send out additional product.
Sizing
Bracelets: Please measure your wrist in inches. For a tighter fit add a half an inch to your size. For a looser fit, add an inch. (I wear a 6.5"/ small bracelet in the larger beads (8mm) and a 6.25"/ extra small in the tiny beads (3mm) in all pictures listed).
When ordering a necklace, please double check the size and if it's the right fit for you. xo
Re-stringing
We know things happen, bracelets/necklaces can occasionally get caught on something or pulled and break. We are happy to restring your pieces for you. If you have all your beads, the fee is $10.
Missing beads?
- 0-5 beads + $2
- 5-10 beads + $4
- If you are missing more than 10 beads, you're going to need a new bracelet/necklace! xo
Additionally, you will need to cover the cost of shipping both ways.
International
We ship internationally! We want you to be able to get Bryce Hudson wherever you are!
Please note, all international customers are responsible for any custom/VAT fees that occur when the product arrives to their country. We do however, try to ensure that duties do not get added.
Return Policy
All Bryce Hudson creations are made to order, just for you. Returns and exchanges are not available.
Privacy & Security
Your privacy is important to us. We do not distribute your personal information to third parties for any purpose. We appreciate your business and are committed to protecting your personal information as we would our own. If you sign up for our mailing list, we will email you occasionally to let you know about Bryce Hudson events and promotions. You can opt out of our email list at any time.
Wholesale
If you are a retailer and are interested in carrying our designs, please email info@brycehudson.ca or reach out to us on Instagram.
Gift Certificates
Don't know what they want? Purchase an e-gift certificate from us and let them choose or make a custom piece.
Customize
Want something that's one of a kind? We are happy to work with you to customize the perfect piece. Email info@brycehudson.ca for more info. Please note, all custom orders are final sale.
Custom sizing and creations not available during sale.
Mailing List
Sign up for our mailing list and receive the latest updates on Bryce Hudson products as well as information on sales and special events. Your information is safe with us!
Jewellery Care
Our gold-filled jewellery is meant for every occasion, and we want you to wear it every day! Swimming, showering, working out, and sleeping is recommended, however, please note, the use of lotions and perfumes too close to your jewellery may cause tarnishing of metals. The "Puzzle Collection" is recommended to not be worn in water.
In the unlikely event that your jewelry breaks, we offer restringing services within 6 months of purchase. Please note, shipping and restringing fees may apply.
Materials Used
We craft our pieces by hand using a variety of rare and precious metals and stones to create a one-of-a-kind piece every time. Any gold filling you see used in our product is 14k or 18k gold. Our pieces are made with love. Feel free to contact us to find out more.
Gold-filled?
Most of our jewellery is gold-filled. What does this mean? Gold filled jewellery has a much thicker layer of gold wrapping around its base metal than gold-plated jewellery. This thicker layer makes the jewellery more durable and able to withstand daily wear and tear.